Privacy Policy

Last Updated: September 25, 2026

LYOLAB (“LYOLAB,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide when visiting or using lyolab.net (the “Website”).

This Privacy Policy explains how we collect, use, store, and protect information when you browse our Website, create an account, place an order, or contact us.

1. Information We Collect

Depending on how you interact with our Website, we may collect:

Personal Information

  • Full name
  • Email address
  • Billing and shipping address
  • Telephone number
  • Account information
  • Order and transaction details
  • Information you provide when contacting customer support

Payment Information

Payments may be processed through third-party payment providers. LYOLAB does not necessarily store complete payment card information on its own servers. Payment information may be handled directly by the applicable payment processor according to its privacy policy and security practices.

Technical Information

When you visit our Website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring pages
  • Approximate usage information
  • Cookies and similar technologies

2. How We Use Your Information

We may use collected information to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate regarding orders and Website services
  • Create and manage customer accounts
  • Process payments and transactions
  • Improve Website functionality and user experience
  • Prevent fraud, abuse, and unauthorized activity
  • Maintain Website security
  • Comply with applicable legal and regulatory requirements
  • Send service-related communications
  • Send promotional communications where permitted and where you have provided appropriate consent

3. Cookies

LYOLAB may use cookies and similar technologies to maintain Website functionality, remember preferences, understand Website usage, and improve the overall user experience.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some Website functionality.

4. Information Sharing

We do not sell your personal information as part of our ordinary business operations.

We may share information with trusted third parties when reasonably necessary to operate our business, including:

  • Payment processors
  • Shipping and fulfillment providers
  • Website hosting and technology providers
  • Analytics and security providers
  • Customer service providers
  • Professional advisors
  • Government authorities or law enforcement when legally required

Third-party service providers may process information according to their own privacy policies.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Data Retention

We may retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

7. Third-Party Websites

Our Website may contain links to third-party websites or services. LYOLAB is not responsible for the privacy practices, content, or security of third-party websites.

We encourage users to review the privacy policies of any third-party website they visit.

8. Children’s Privacy

The Website is not intended for children. LYOLAB does not knowingly collect personal information from children where prohibited by applicable law.

9. Research Use Only

LYOLAB products are offered for research and laboratory purposes only, as applicable to the individual product.

The Website is not intended to collect or process personal health information for the purpose of providing medical care, diagnosis, or treatment.

Customers should not submit sensitive medical or health information through Website forms, emails, or customer-support channels unless specifically requested for a lawful business purpose.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including rights to request access, correction, deletion, or other forms of control over your information.

Requests may be submitted to:

Email: support@lyolab.net

We may need to verify your identity before completing certain requests.

11. Changes to This Privacy Policy

LYOLAB may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

LYOLAB
Email: support@lyolab.net

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